Voice agent
A prompt agent people talk to, through a realtime model. It is spoken to in a session, never run as a step.
1. The agent
The name workflows give: agent: <identifier>
A realtime model of the catalogue. The organisation's gateway must declare the realtime capability.
2. How it speaks
Who decides that the caller has finished speaking.
What the agent says first.
120 at most. The call is closed then.
A voice agent is spoken to in a session, never run as a workflow step. Transcripts are kept; audio is relayed and never kept.
Still needed: a name and an identifier, instructions, a realtime model.